My Oracle Support Banner

'FAILED TO FORMAT TRANSACTION ID' Error When Accessing Backoffice Reports (Doc ID 2539864.1)

Last updated on OCTOBER 06, 2019

Applies to:

Oracle Retail Back Office - Version 14.1.3 and later
Information in this document applies to any platform.

Symptoms


In Oracle Retail Backoffice, Reports under the 'Exceptions' sub tab (Suspended Transactions Report, Cancelled and Post Voided Report and No Sales Report) are either not showing any data or are showing only partial data. Following is the error shown in Back Office log:



Steps to Reproduce:

Apply <Patch 29555773>

1. Complete the following transactions in POS


a. No Sale
b. Suspended Transaction
c. Cancel and Post Void transaction

2. In BO, run the Post Processor
3. Select Reports > Exceptions > Suspended Transactions Report, Cancelled and Post Voided Report and No Sales Report

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.