Update Customer Contact Logs To Create To Do Reminders (Doc ID 2540147.1)

Last updated on AUGUST 24, 2020

Applies to:

Symptoms

On : 2.6.0.1.0 version, ENV - Environment

Update Customer Contact Logs to create To Do Reminders

When trying to add customer contact logs using Maintenance Object as the CC_LOG Table does not have any field for Reminder Flag.

ERROR
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A Log Entry that doesn't trigger a To Do entry may not have the To Do data specified.

If the Reminder Flag has no value, then neither the Assigned To field nor the Trigger Date may be populated.
Either the Reminder Flag must be set or the invalid data must be deleted.
Message number: 3, 54502


STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Customer contact using Service Script. Through that Customer contact, create To DO and then add customer Contact log to trigger To Do.
2. Error while creating TO DO
A Log Entry that doesn't trigger a To Do entry may not have the To Do data specified.
3. As per the error, supposed to Enter the Reminder Flag

Changes

Cause

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