My Oracle Support Banner

Authorization in Approved Status but has a Proccessing Error (Doc ID 2540321.1)

Last updated on FEBRUARY 11, 2020

Applies to:

Oracle Health Insurance Authorizations - Version 3.18.3.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 3.18.3.0.2 version, Processing

The system should not give the the user the option to resubmit an authorization when it is processing. When processing an authorization, the authorization displays "In Processing" then changes to "Change" and allows the user submit the same authorization again. The authorization at this point is still in processing and therefore gives a processing error with the follow message. "Submitting an authorization with status InProcess is not allowed" The system should not give the user the option to submit the authorization aging when it is still processing the authorization. This is also the case with Resolve pends and submit.

ERROR
-----------------------
 "Submitting an authorization with status InProcess is not allowed"




Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.