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When Copying From Search Results Screen, Source Code Is Pasted From The Clipboard (Doc ID 2541305.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and later
Oracle Utilities Framework - Version 4.3.0.5.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.6.0.1.0 version

When attempting to copy search results in Account Search page, and then pasting it into Excel, the contents of the clipboard is the source code instead of the content displayed on the screen.
This happen in Internet Explorer 11. Chrome and Firefox does not have this issue.

The contents of the clipboard is the source code instead of the content displayed on the screen.


STEPS
-----------------------
The issue can be reproduced at will with the following steps on IE11:
1. Go to Main--Account Search.
2. Input any keyword and click search button
3. Copy the search result and then paste it into an Excel file



Expected Result: Content copied in IE11 pasted at Excel file
Current Behavior: no content copied was pasted, source code instead of the content displayed at Excel file.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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