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Enable Debug on Certain User to Log the Full XMPP Protocol Session Start to Finish (Doc ID 2542204.1)

Last updated on DECEMBER 17, 2019

Applies to:

Oracle Communications Instant Messaging Server - Version 10.0.0 and later
Information in this document applies to any platform.


Using: Instant Messaging Server 10u1-04.42 (

A small number of users have issues where their Chat client disconnects because it has not received a ping response within its 30 second timeout.

The client sends a ping after 60 seconds of no activity. If it doesn’t receive a response within 30 seconds after the ping, it disconnects.

How can we enable debug on certain users to log the full XMPP protocol, session start to finish?


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