Client and Server Disconnects – Missing 8 Minutes of Server Logs As Compared to the Client Logs (Doc ID 2542220.1)

Last updated on MAY 05, 2021

Applies to:

Oracle Communications Instant Messaging Server - Version 10.0.0 and later
Information in this document applies to any platform.

Using: Instant Messaging Server 10.0.1.4

Seeing certain clients constantly disconnecting and reconnecting, which is causing a bad user experience.

Need to debug at both the protocol level and also make more sense of the current xmppd logging.

What causes the following type of warning?

Expectation is that the server log and client log should both contain data for the same time period.

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In this Document

Symptoms

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