Payment to a Written Off Account Giving Error
(Doc ID 2545413.1)
Last updated on SEPTEMBER 27, 2019
Applies to:Oracle Communications Billing and Revenue Management - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
On Oracle Communications Billing and Revenue Management (BRM), 126.96.36.199.0 Version, when an account is written off as a result of collection action. There is error when making a payment to this written off account.
1. Pick an account with balance 100$
2. Write-off an account with due and make sure due becomes $0
3. Ensure /item/writeoff item is created with -$100
4. Try to make a payment at account level of $40
An item /item/writeoff_reversal to be created with $100
An /item/payment to be created with -$40
An /item/writeoff to be created with -$60 (remaining balance)
An item /item/writeoff_reversal created with $100
Error thrown at payment collection, but write off has been reversed
No /item/writeoff created and no payment made.
As a result customer balance is back to its original due $100
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