Payment to a Written Off Account Giving Error (Doc ID 2545413.1)

Last updated on MARCH 31, 2023

Applies to:

Goal

On Oracle Communications Billing and Revenue Management (BRM), 7.5.0.17.0 Version, when an account is written off as a result of collection action. There is error when making a payment to this written off account.

ERROR

write_off_pymt_dm_logs

STEPS
1. Pick an account with balance 100$
2. Write-off an account with due and make sure due becomes $0
3. Ensure /item/writeoff item is created with -$100
4. Try to make a payment at account level of $40

Expected behavior:
  An item /item/writeoff_reversal to be created with $100
  An /item/payment to be created with -$40
  An /item/writeoff to be created with -$60 (remaining balance)

Actual behavior:
  An item /item/writeoff_reversal created with $100
  Error thrown at payment collection, but write off has been reversed
  No /item/writeoff created and no payment made.
  As a result customer balance is back to its original due $100

Solution

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