Payment to a Written Off Account Giving Error
(Doc ID 2545413.1)
Last updated on AUGUST 13, 2024
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.17.0 and laterInformation in this document applies to any platform.
Goal
On Oracle Communications Billing and Revenue Management (BRM), 7.5.0.17.0 Version, when an account is written off as a result of collection action. There is error when making a payment to this written off account.
ERROR
write_off_pymt_dm_logs
STEPS
1. Pick an account with balance 100$
2. Write-off an account with due and make sure due becomes $0
3. Ensure /item/writeoff item is created with -$100
4. Try to make a payment at account level of $40
Expected behavior:
An item /item/writeoff_reversal to be created with $100
An /item/payment to be created with -$40
An /item/writeoff to be created with -$60 (remaining balance)
Actual behavior:
An item /item/writeoff_reversal created with $100
Error thrown at payment collection, but write off has been reversed
No /item/writeoff created and no payment made.
As a result customer balance is back to its original due $100
Solution
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In this Document
Goal |
Solution |
References |