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Bill Which Is Generated Before Moving An Account Into Hierarchy, Details Are Not Shown In BillingCare (Doc ID 2545712.1)

Last updated on OCTOBER 22, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.17.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Bill which is generated before moving an account into Hierarchy, details are not shown in BillingCare UI [BCUI]


EXPECTED BEHAVIOR
-----------------------
The Details should be shown in BCUI

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

 1. Create a two standalone account
 2. Generate bill for both the account
 3. Bills can be viewed from BCUI for both the accounts
 4. Create a consolidation of 2 accounts (Moving one account to hierarchy- One acct as parent and another as child)
 5. Now open a child account to view the Bills which we generated already.
 6. Bills details are not shown in BCUI after hierarchy relationship


Cause

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In this Document
Symptoms
Cause
Solution
References


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