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Getting WARN Java.lang.NullPointerException When Selecting All Critical Filter in Trouble Info (Doc ID 2546474.1)

Last updated on OCTOBER 11, 2019

Applies to:

Oracle Utilities Network Management System - Version 2.3.0.2.0 to 2.4.0.0.0 [Release 2.3 to 2.4]
Oracle Network Management for Utilities - DMS - Version 2.3.0.2.0 to 2.4.0.0.0 [Release 2.3 to 2.4]
Information in this document applies to any platform.

Symptoms

You are getting java Exception Warning when selecting Critical All (or any critical customer filters in the Customer view or Calls view) in Trouble Info.

STEPS
1. Open Trouble Info for an event that has a critical customer
2. In Trouble Info select File -> Customers
3. In Trouble Info select Filter ->All Critical
--> the following java exception is observed in the Java Console:

ERROR

2019-05-13 17:29:49,577 [AWT-EventQueue-1] WARN com.splwg.oms.jbot.FilterItem: java.lang.NullPointerException
java.lang.NullPointerException: null

Changes

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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