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Shipment Remains in M Status After Unmatching the Invoice (Doc ID 2546985.1)

Last updated on SEPTEMBER 16, 2019

Applies to:

Oracle Retail Invoice Matching - Version 16.0.1 and later
Information in this document applies to any platform.

Symptoms

Shipment remains in 'M-Matched' status after unmatching the invoice.
 
Steps to Recreate:

  1. Create order and receive it fully for item 1.
  2. Create invoice for item 2. (with some discrepancy).
  3. Go to application - Summary match screen.
  4. Match the invoice manually by using substitute item functionality and resolve the discrepancy (Use write-off reason code).
  5. Now invoice moves to MTCH status.
  6. Go to application - Match inquiry screen ,un-match the invoice.
  7. Go to application - Summary match screen , Search same invoice.
  8. Receipt is not available , check database shipment still in MTCH status.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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