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Unexpected Exception Thrown on Manager Override Popup, Upon Clicking ESC on Keyboard (Doc ID 2547126.1)

Last updated on MAY 28, 2021

Applies to:

Oracle Retail Point-of-Service - Version 14.1.3 and later
Information in this document applies to any platform.

Symptoms

Unexpected exception dialog is shown while performing return by cashier in certain scenario.

Pre-requisites:
1. Perform a Sale transaction
2. Login the POS application with cashier role

Steps to reproduce: 
1. Select Return and enter sale transaction id mentioned in pre-requisites.
2. Follow navigation and say no to Restocking fee.
3. Manager Override message with Security Access Notice will appear with Yes/No Option.
4. Select Yes.
5. On Enter Login ID and password - do not enter any credentials and Select Cancel/Esc.
6. Again - Manager Override message with Security Access Notice will appear with Yes/No Option.
7. Select Yes.
8. Enter valid manager credentials and press Enter on keyboard. NOTE THIS STEP You need to press enter on keyboard. -- Unexpected Exception Occurs.

Changes

 

Cause

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