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OP_SUBSCRIPTION_CANCEL_PRODUCT Fails With Missing GRANTOR_OBJ (Doc ID 2547549.1)

Last updated on SEPTEMBER 21, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.21.0 to 12.0.0.1.0 [Release 7.5.0 to 12.0.0]
Information in this document applies to any platform.

Symptoms

On Oracle Communications Billing and Revenue Management (BRM) version 7.5.0.21.0, the cancellation of products through OP_SUBSCRIPTION_CANCEL_PRODUCT fails with missing GRANTOR_OBJ:

op_subscription_cancel_product error
<location=PIN_ERRLOC_FLIST:6 class="PIN_ERRCLASS_SYSTEM_DETERMINATE":1
errno=PIN_ERR_NOT_FOUND:3>
<field num=PIN_FLD_GRANTOR_OBJ:7,7771 recid=0 reserved=0 reserved2=0
time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>

Scenario:

1. Purchase X product from Siebel
2. Upgrade from X to Y product through Siebel
3. During orchestration through Order to Cash (O2C), cancellation of old products are triggered using "PCM_OP_SUBSCRIPTION_CANCEL_PRODUCT", and this fails in BRM with missing GRANTOR_OBJ error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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