OP_SUBSCRIPTION_CANCEL_PRODUCT Fails With Missing GRANTOR_OBJ
(Doc ID 2547549.1)
Last updated on FEBRUARY 15, 2024
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.21.0 to 12.0.0.1.0 [Release 7.5.0 to 12.0.0]Information in this document applies to any platform.
Symptoms
The cancellation of products through OP_SUBSCRIPTION_CANCEL_PRODUCT fails with missing GRANTOR_OBJ:
Scenario:
1. Purchase X product from Siebel
2. Upgrade from X to Y product through Siebel
3. During orchestration through Order to Cash (O2C), cancellation of old products are triggered using "PCM_OP_SUBSCRIPTION_CANCEL_PRODUCT".
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |