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"Cannot read property childNodes of Null" Error In Notification Screen in Retail Merchandising System (RMS) (Doc ID 2547869.1)

Last updated on SEPTEMBER 12, 2019

Applies to:

Oracle Retail Merchandising System - Version 16.0.1 and later
Information in this document applies to any platform.


When selecting notifications (bell icon) in Retail Merchandising System from side menu with "See All" option, an error is received:

The issue can be reproduced at will with the following steps:

  1. Login to RMS (ensure that the browser developer tools console is open to view the error).
  2. Select Notifications (bell icon) from side menu.
  3. Click on "See All".
  4. The user is automatically signed off when accessing “Notifications” * “See All”.


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