My Oracle Support Banner

C1-LTPEX Ends In Error After Installing Patch 29351705 And 29548785 (Doc ID 2548404.1)

Last updated on OCTOBER 10, 2019

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.7.0.1.0 and later
Information in this document applies to any platform.

Symptoms

Problem Summary
---------------------------------------------------
 C1-LTPEX ends in error after installing patch 29351705 and 29548785

Problem Description
---------------------------------------------------
 installed patches 29351705 and 29548785 into our C2M 2.7.0.1 environment. We are able use the new functionality delivered with the patch to configure the new Letter Template Record - however, after creating the Customer Contact and then running the C1-LTPEX batch job we run into a java error:

 - 2019-05-14 00:01:40,106 [DEFAULTWorker:4] ERROR (support.cluster.BatchWorkManager) Error processing batch work. Setting exception on job entry
java.lang.NoSuchMethodError: com.splwg.base.domain.batch.pluginDriven.BatchExtractFileHelper.(Lcom/splwg/base/domain/batch/batchRun/BatchThread_Id;Ljava/math/BigInteger;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Lcom/splwg/base/api/lookup/ExtractFileFormatLookup;Ljava/lang/String;Ljava/lang/String;ZLjava/lang/String;)V
at com.splwg.ccb.domain.customerinfo.batch.LetterPrintExtractThreadHelper.initializeExtractFile(LetterPrintExtractThreadHelper.java:218) ~[spl-ccb-2.7.0.1.0.jar:?]
at com.splwg.ccb.domain.customerinfo.batch.LetterPrintExtractThreadHelper.executeWorkUnitDetailedResult(LetterPrintExtractThreadHelper.java:275) ~[spl-ccb-2.7.0.1.0.jar:?]

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.