MWM v2.3.0.2 - Scheduler Returning Available Appointments For An Already Overbooked Shift
(Doc ID 2548858.1)
Last updated on OCTOBER 06, 2022
Applies to:
Oracle Utilities Mobile Workforce Management - Version 2.3.0.2.0 to 2.3.0.2.0 [Release 2.3]Information in this document applies to any platform.
Symptoms
On : 2.3.0.2.0 version, Scheduling
ACTUAL BEHAVIOR
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MWM2.3.0.2 - Scheduler returning available appointments for an already overbooked shift
Crew1 is the only crew working in service area on this day from 06:30 to 16:00. But, the system allowed his shift to be overbooked as can be seen on CDI.
This was already the case (already overbooked) by 9:00, but all afternoon, the scheduler was still returning available appointments to CC&B.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |