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MWM v2.3.0.2 - Scheduler Returning Available Appointments For An Already Overbooked Shift (Doc ID 2548858.1)

Last updated on JUNE 29, 2021

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.3.0.2.0 version, Scheduling

ACTUAL BEHAVIOR
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MWM2.3.0.2 - Scheduler returning available appointments for an already overbooked shift

Crew1 is the only crew working in service area on this day from 06:30 to 16:00.  But, the system allowed his shift to be overbooked as can be seen on CDI.
 
This was already the case (already overbooked) by 9:00, but all afternoon, the scheduler was still returning available appointments to CC&B.


Cause

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In this Document
Symptoms
Cause
Solution
References


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