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Unable To Launch Business Modeler -- Can't connect to database DBMS is not supported in your installation (Doc ID 2549546.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Demantra Demand Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, DM-Gen

ACTUAL BEHAVIOR
---------------
When users tries to access the business modeler from the dashboard they get the error message:
Can't connect to database DBMS is not supported in your installation."

Customer client machine is Windows 10 Pro
EXPECTED BEHAVIOR
-----------------------
Expect the Business Modeler to invoke

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Demantra Local Application

2. Click on Menu--> Planning Applications--> Business Modeler


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access the Demantra Business Modeler

Cause

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In this Document
Symptoms
Cause
Solution


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