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Record Attachment Link Count Does Not Match the Number of Items Found in the Attachments Window (Doc ID 2551159.1)

Last updated on OCTOBER 16, 2019

Applies to:

Primavera Unifier - Version 18.8.2.0 to 18.8.4.0 [Release 18.8]
Primavera Unifier Cloud Service - Version 18.8.2.0 to 18.8.4.0 [Release 18.8]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Business Process records in Unifier show an Attachment Count that does not match the number of Attachments in the record - for example the link shows "Attachments (2)" but when the user clicks on the link there are no items.

EXPECTED BEHAVIOR

The Attachment Count should match the number of attachments in any given record.

 

The issue can be reproduced at will with the following steps:

  1.  Log in to the Environment.
  2. Navigate to the applicable workspace, open a record and note the count for the Attachments.
  3. Click on the Attachments link and notice that the number of items do not match the count.

Cause

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