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After Upgrading to Claims 3.18.3, Counter Periods Updating Incorrectly (Doc ID 2553460.1)

Last updated on FEBRUARY 12, 2020

Applies to:

Oracle Health Insurance Claims Adjudication - Version 3.18.3.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  3.18.3.0.0 version, Processing

The Counter Periods are being automatically updated, incorrectly, with claims processed/re-processed across versions.  Counter Periods are automatically changed, resulting in a processing error.
 
The expected behavior is Counter Periods to be as per enrollment response contract dates.


ERROR
-----------------------
GEN-ORA-00001: This "Counter Period" already exists


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Find an existing claim processed prior to the last upgrade date, where consumptions were affected (ie processed in 2018), and the contract period is not a full calendar year,
2. Unfinalize and re-process the claim today (ie on the new version)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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