CIS Division On Premise Resets Despite Default Settings
(Doc ID 2556253.1)
Last updated on SEPTEMBER 20, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.7.0.1.0 to 2.7.0.1.0 [Release 2.7]Information in this document applies to any platform.
Symptoms
Two issues related to the CIS Division on the Premise page are observed:
1.During add or update, the CIS Division resets whenever an address component is supplied despite the defaulting behavior in place.
2.During add, the CIS Division field is hidden when the user navigates to another tab.
Steps to Recreate:
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CIS Division Being Hidden Issue
Navigate to Admin – I – Installation Options. Verify that Control by CIS Division is set to Yes.
Navigate to Menu – Customer Information – Premise – Add.
Select a Premise Type. This should display and default the CIS Division field.
Navigate to any of the other tabs then navigate back to the Main tab. Note how the CIS Division field is no longer visible on the page.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |