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Appointment Window Times Are NOT Matching On MWM MCP/Server Application And CCB (Doc ID 2558227.1)

Last updated on OCTOBER 06, 2022

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.3.0 and later
Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 to 2.6.0.1.0 [Release 2.4 to 2.6]
Information in this document applies to any platform.

Symptoms

On : 2.3.0.3.0 version, Mobile Communications Platform

ACTUAL BEHAVIOR
---------------

Appointment Window's on MCP is 6:00 AM - 3:30 PM, Appointment Window on Desktop is 7:00 AM - 3:30 PM, Appointment Booking Group is 7:00 AM - 4:30 PM.

Changes

 

Cause

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