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File Manager Server Is Not Starting Up With HTTP status code 401: Unauthorized Error (Doc ID 2559472.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
When attempting to start the File manager the following error occurs.

FACT
1. Application Server is up and running
2. Java Client
    Admin -> Server Settings -> Locations -> File Manager Internal Locator
    matches with server.conf file file.server.url
3. File Manager is enabled from Java Client
    Admin -> Server Settings -> Locations -> File Manager
4. ifsuser password was changed

ERROR

On Catalina.out file :

******************************************************************************************************************
*** File Manager Initialization failed ***
Reason :Uncaught exception thrown.The server sent HTTP status code 401: Unauthorized

The failure could be attributed to:
1. The Application Server is currently Unavailable
2. File Manager is not configured correctly - [Admin -> Server Settings -> Locations ->
  -> File Manager Internal Locator] must EXACTLY match the above-mentioned File Manager URL
3. File Manager Entry has been DISABLED or the setting is incorrectly specified
4. ifsuser username/password may not be correct.
*********************************************************************************************************************

STEPS
The issue can be reproduced at will with the following steps:
1. Start the file manager service

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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