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System Is Not Allowing To Allocate A Resource To Future Planned Shift (Doc ID 2560196.1)

Last updated on OCTOBER 14, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.2.0 to 2.3.0.3.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

On : 2.3.0.2.0 version, Admin Setup

ACTUAL BEHAVIOR
---------------
System is not allowing to allocate a resource to planned overlapping shift from a current InService shift, even after the resource has been removed from the current active shift with the error message

Crew 1: start 8:00 - 16:00 Inservice Resource A, Resource B (removed at 8:30 AM)
Crew 2: starts 8:00 - 16:00 Planned Resrouce C, Cannot allocate resource B to this shift at 8:45 AM.

The error message is
"Shifts for the same crew, mobile worker or vehicle may not overlap in planned time."

Changes

 

Cause

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