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Letter Generation Issue (Doc ID 2563721.1)

Last updated on SEPTEMBER 24, 2019

Applies to:

Oracle Argus Safety - Version 8.1.2 and later
Information in this document applies to any platform.

Symptoms



Word document displayed on click of New letter button in activities tab errors.

Error:

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Steps:

1. Open a case and navigate to activities tab
2. Click New Letter button
3. Select a letter template in dialogue box
4. System pops up a StartSSO.doc with the error rather than showing the generated letter
5. System then gives prompt to Save modified letter with options Yes/No/Cancel
6. On click of Yes, system closes StartSSO.doc and attaches the system generated letter in activities tab

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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