Account Enrollment Error - com.oracle.ugbu.ss.base.login.view.backing.BaseEnrollBean
(Doc ID 2564643.1)
Last updated on JUNE 21, 2021
Applies to:Oracle Utilities Customer Self Service - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
When trying to enroll an OUCSS User to a CCB account, providing the account number, and verification fields, it shows a message that it was Unable to add Account for the user. The WebCenter managed server log files show:
CCB logs shows that the Account Verification Service Service Task completed successfully, and the soap response showed that the PER_ID was retrieved and the user was verified.
Account Enrollment was working between OUCSS and CCB when integrated through direct web-services to a demo CCB environment. Customer then imported their test data set into CCB, overwriting much of the configuration.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document