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Account Enrollment Error - com.oracle.ugbu.ss.base.login.view.backing.BaseEnrollBean (Doc ID 2564643.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Utilities Customer Self Service - Version 2.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When trying to enroll an OUCSS User to a CCB account, providing the account number, and verification fields, it shows a message that it was Unable to add Account for the user.  The WebCenter managed server log files show:

 

CCB logs shows that the Account Verification Service Service Task completed successfully, and the soap response showed that the PER_ID was retrieved and the user was verified.

Changes

Account Enrollment was working between OUCSS and CCB when integrated through direct web-services to a demo CCB environment.  Customer then imported their test data set into CCB, overwriting much of the configuration.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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