MetaSolv UI Crashes When DLRD Task With Virtaul Connection is Opened (Doc ID 2565230.1)

Last updated on JULY 22, 2019

Applies to:

Symptoms

On : 6.3.0 version, Engineering  |Virtual Design
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Opening DLRD task with Virtaul Connection Crashes and Metasolv GUI

 
1) The order is created which has virtual connection.

2)At the DLRD task when we double click in the Service Request Connection window an error is popped up and MetaSolv GUI closes.

See the attached the screenshots for reference.

EXPECTED BEHAVIOR
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MSS should not crash while opening a VC in Connection Design .


ERROR
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STEPS
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1) An ASR order is created which has virtual connection.
2)At the DLRD task when we double click in the Service Request Connection window an error is popped up and Metasolv GUI closes.

Error Number 39
Error Text=Error accessing external object property nst_con_type
Window/Menu/Object = n_cst_cd_dbcommon.
Error Object/Control = = n_cst_cd_dbcommon.
Script = of_get_nst_con_type
Line In Script = 3


BUSINESS IMPACT
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The issue has the following business impact:
Unable to proceed with the VC design report.

Changes

Cause

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