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MWM While Creating Activity Via CC&B Not Defaulting Due Date Properly (Doc ID 2565789.1)

Last updated on JULY 17, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On :  2.3.0.1.0 version, Integration

MWM while creating Activity via CC&B not defaulting Due Date properly  

When FA is received from CC&B , MWM is not defaulting Due Date as per Complete Within Option mentioned in Task Type.
FA is creating always with 1day Time Window despite that Complete With In Option is Set as Business Days and Complete within Days as 3

Replication step
---------------
Create FA from CC&B.
It will automatically create FA in MWM


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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