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External Attachments Not Printing In Color. (Doc ID 2566375.1)

Last updated on JULY 25, 2019

Applies to:

Oracle Documaker - Version 12.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.6 version, Enterprise Edition

External Attachments not printing in color.

We are adding external attachments using 'local attachment' functionality in IDM. Those attachments are not printing in color, which means the graphics, lines and boxes in that attachment are not printing in color.



ERROR
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The external attachment prints entirely in black.

STEPS
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The issue can be reproduced at will with the following steps:
1. Pushed a letter into IDM. Clicked on pencil button as highlighted.
2. click on Attachments as highlighted.
3. Click on ‘+’ symbol.
4. Click on ‘+’ symbol.
5. Browse to the pdf file on your local drive.
6. Click on ‘Add’ and then click on ‘Ok’, your document appears under attachments.
7. Now edit the letter and then Submit.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot produce color output.

Cause

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In this Document
Symptoms
Cause
Solution
References


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