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Unable To Login To Meter Data Management 2.2 SP2 After Upgrade With Error "Error retrieving Menu, language=ENG" and "Caused By: java.lang.NullPointerException" (Doc ID 2567380.1)

Last updated on SEPTEMBER 29, 2020

Applies to:

Oracle Utilities Meter Data Management - Version 2.2.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Utilities Meter Data Management 2.2.0.2.0 version, when users attempt to log into the MDM application, the user is able to enter credentials and the main screen appears to try to load but an error occurs.

Error
Error retrieving Menu, language=ENG
The root LoggedException was: Error retrieving Menu, language=ENG
  at com.splwg.shared.common.LoggedException.wrap(LoggedException.java:199)
  at com.splwg.shared.common.LoggedException.wrap(LoggedException.java:87)
  at com.splwg.base.domain.web.MenuLoginService.read(MenuLoginService.java:73)
  at com.splwg.base.support.pagemaintenance.AbstractPageMaintenance.readItem(AbstractPageMaintenance.java:91)
  at com.splwg.base.support.service.JavaPageReadService$1.execute(JavaPageReadService.java:31)
Caused By: java.lang.NullPointerException
  at com.splwg.base.domain.security.user.User_Impl.hasAccessTo(User_Impl.java:132)
  at com.splwg.base.domain.security.user.User_Per.hasAccessTo(User_Per.java:986)
  at com.splwg.base.domain.web.MenuLoginService.emitMenuItems(MenuLoginService.java:152)
  at com.splwg.base.domain.web.MenuLoginService.emitMenuLines(MenuLoginService.java:202)
  at com.splwg.base.domain.web.MenuLoginService.privateEmitMenuSpec(MenuLoginService.java:122)

Steps
The issue can be reproduced at will with the following steps:
1. User navigates to MDM login page
2. User ID and Password entered
3. User appears to be authenticated, the screen appears to try to load the main ui but an error occurs.
.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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