How to do Reallocation of Payments when Old Payment Gets Reversed
(Doc ID 2567773.1)
Last updated on JULY 26, 2019
Applies to:Oracle Communications Billing and Revenue Management - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
In case of chargeback (fraud payment) for old bills, if one does payment reversal for items in those old bills, customer is entering into collections even though he had cleared all recent dues.
One might require in this case to open all the other further payments that happened after this fraud payment and reallocate it against the old bills so that the outstanding amount will come to the latest bills. Currently one is not doing these payment reversals and doing debit adjustment to avoid customer entering into collections.
Is there any solution for the above scenario?
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