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SRCH_CHAR_VAL On CI_ACCT_CHAR Is Not Being Maintained Correctly By Account Replicator (Doc ID 2568613.1)

Last updated on AUGUST 06, 2021

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 and later
Information in this document applies to any platform.

Symptoms

The SRCH_CHAR_VAL column of table CI_ACCT_CHAR is not being updated when invoked from the Account Replicator page (CIPCACRN).  

As an example, add a 'Short Comment' Characteristic to an existing Account, which results in:

CI_ACCT_CHAR.ADHOC_CHAR_VAL = 'this is a test'
CI_ACCT_CHAR.SRCH_CHAR_VAL = 'THIS IS A TEST'  

Then use the Account / Person Replicator to replicate this Account, the ADHOC_CHAR_VAL is duplicated correctly, but the SRCH_CHAR_VAL is blank:

CI_ACCT_CHAR.ADHOC_CHAR_VAL = 'this is a test'
CI_ACCT_CHAR.SRCH_CHAR_VAL = ' ' 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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