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SMService Incorrectly Reported a Service as Failed (Doc ID 2569249.1)

Last updated on APRIL 14, 2021

Applies to:

Oracle Utilities Network Management System - Version to [Release 2.3 to 2.4]
Oracle Network Management for Utilities - DMS - Version to [Release 2.3 to 2.4]
Information in this document applies to any platform.


SMService thinks DBService is failed when it is in fact running

The NMS database failed this due to an underlying storage problem. This was registered in the SMService log

06/21/19 13:09:13: SMService SMService::alarm [<nmsserver>:DBService failed]

SMService tried to restart DBService multiple times. Eventually DBService came back online.

However, when DBService came back, SMService continued to detect it in a failed state.

06/21/19 13:19:49: dbrdwr:13641 you've got oracle, using Oci8 driver
06/21/19 13:19:49: dbrdwr:13641 Connected to TAF-enabled database server
06/21/19 13:19:49: dbrdwr:13641 Connection info: service=<nms RAC name> hostname=<host server>instance=<DB instance>
06/21/19 13:19:50: SMService::sendSmsNotify - 4 <nmsserver>:DBService failed

We did not notice the behavior until attempting to manually start services again, the log mentions DBService was already up.

06/21/19 13:19:50: 0x7f72f2518740,ctp=0xe448e8,"" **FATAL** Attempted to initiate duplicate DBService

I got around the problem by refreshing SMService.
06/21/19 13:27:15 sms_start.ces -f ~/etc/system.dat

06/21/19 13:27:15: SMService::sendSmsNotify - 1 aplomsp001:DBService running
06/21/19 13:27:26: SMService::updateLeader: I'm the new leader!
06/21/19 13:27:26: SMService::sendSmsNotify - 2 aplomsp001:SMService running

I then noticed logging of DB service was going to the old_log directory: $NMS_HOME/logs/old_log/DBService.20190621.131418.log

In an attempt to fix this I relogged DBService
06/21/19 13:29:15 Action any.DBService relog

This rolled the log, however the current DBService log seems inactive or is possibly due to a lack of activity in the application.




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