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Stellent Process Coverter Failed to Start After 8.6.3 Patch on Windows (Doc ID 2570808.1)

Last updated on JULY 29, 2019

Applies to:

Oracle Knowledge - Version 8.6 and later
Information in this document applies to any platform.

Goal

The 8.6.3 patch requires a new release of the MSVCR80.DLL for the windows platform.  For Microsoft Windows Server platforms what C++ Redistributable Package is needed for OIT/Stellent operation?

if you try and start Stellent/OIT (export.exe) from the command line you will get error - The program cant start because MSVRC120.dll is missing from our computer.

The logs show that stellent cannot be started.
[72283 Local Workclient-default-taskrun(13558)] UNKNOWN MESSAGE ID "FORMAT_RECORD_EVENT_WITH_STATUS" called with: "PREPROCESS_CONVERTER_START_FAILED" "#6B4I13558P13555" "7/3/19 11:59 PM" "FAILURE"UNKNOWN MESSAGE ID "PREPROCESS_CONVERTER_START_FAILED" called with: "stellent-xmlexport-converter" "null"
com.inquira.prep.FatalConverterException: Event (ae6637fe-608d-48fe-b96f-23d745809993#6B4I13558P13555): [Local Workclient-default-taskrun @ Wed Jul 03 23:59:30 PDT 2019 - Preprocessing] (PREPROCESS_CONVERTER_START_FAILED stellent-xmlexport-converter null)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
at com.inquira.event.EventHelper.createException(EventHelper.java:168)
at com.inquira.prep.PrepLogEvents.recordPreprocessConverterStartFailed(PrepLogEvents.java:373)
at com.inquira.prep.PrepLogEvents.recordPreprocessConverterStartFailed(PrepLogEvents.java:366)
at com.inquira.prep.PrepLogEvents.recordPreprocessConverterStartFailed(PrepLogEvents.java:362)
at com.inquira.prep.stellent.StellentConverter.startServer(StellentConverter.java:862)
at com.inquira.prep.stellent.StellentConverter.assureServer(StellentConverter.java:259)
 

Solution

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In this Document
Goal
Solution
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