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Delay In Status Change When Event Is Dispatched To A Crew (Doc ID 2570852.1)

Last updated on AUGUST 02, 2019

Applies to:

Oracle Utilities Network Management System - Version 2.3.0.2.0 to 2.4.0.0.0 [Release 2.3 to 2.4]
Oracle Network Management for Utilities - DMS - Version 2.3.0.2.0 to 2.4.0.0.0 [Release 2.3 to 2.4]
Information in this document applies to any platform.

Symptoms

On : 2.3.0.2.0 version, Web Workspace

Delay in status change when event is dispatched to a crew

Occasionally, WorkAgenda takes up to 20 seconds to update an Event's Status when a Crew action is involved (i.e. UAS to ASN, ASN to ENR, or ENR to ONS).
Clicking on another row in the Work Agenda seems to change the status when the delay happens.

WorkAgenda should dynamically refresh the row's status


The issue can be reproduced at will with the following steps:
Get Authority over all zones.
Open a feeder breaker.
Select the new event in workAgenda.
Select an unassigned crew.
Press the "Assign Crew" button.
Wait 10 seconds.
Select a different event.
The event disappears (if Filter is "To-Do") or changes to "ASN" (if Filter is "All")

Release the Crew.
Wait 10 seconds.
If the status hasn't been updated yet in workagenda, select a different row.
The event changes to UAS.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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