My Oracle Support Banner

Promotion Upsell Is Not Triggered For The First Qualifying Item (Doc ID 2571825.1)

Last updated on AUGUST 07, 2019

Applies to:

Oracle Commerce Platform - Version 11.3 and later
Information in this document applies to any platform.

Symptoms

The customer has created an item promotion and has added a Promotion Upsell.

Promotion: Buy X(sku1) Get X(sku2) free.
Template: Advanced Condition & Offer
  
Promotion Upsell:
Closeness Qualifier should trigger when the item X(sku1) is added to the cart.

The issue is (with the Promo Upsell configured with a "For Next" condition) that when the first qualifying item (sku1) is added to the cart the upsell does not kick-in, however it does get triggered when we add a second SKU of the same kind.


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.