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Transactions Randomly Timeout With Presenter Failures - Status: 441 (Doc ID 2572578.1)

Last updated on AUGUST 01, 2019

Applies to:

Oracle Documaker - Version 12.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.6 version, Enterprise Edition

Transactions Randomly Timeout with Presenter Failures - Status: 441


The timeouts always occur on the immediate batch PDF type. Almost all of our transactions have 2+ eligible batches, the immediate PDF batch and the scheduled XER batch. The PDF batch is the only one to fail. The XER counterpart is generated which causes issues with records retention, etc... (the PDF batch is the archival copy). We also have transaction paths that do not have a scheduled XER batch and only the immediate PDF batch is eligible. Some of those are randomly failing as well.

 We were unable to find anything in the Documaker logs beyond the generic RCV0400400012 entry in the ERRS table. However, we were able to sync the timeouts up to error messages in the Windows Event Log:


ERROR
-----------------------
RCV0400400012
ERROR_CODE: RCV0400400012: The operation has timed out for job : Timeout=120,000 milliseconds.

Error from Windows Event Log:

Faulting application name: docfactory_presenter.exe, version: 12.6.0.32242, time stamp: 0x591a5dd9
Faulting module name: PDFW32.DLL, version: 12.6.0.32242, time stamp: 0x591a4ffc
Exception code: 0xc0000005
Fault offset: 0x0005a5b8
Faulting process id: 0x289c
Faulting application start time: 0x01d4e4c2cffa2442
Faulting application path: c:\oracle\odee_2\documaker\bin\docfactory_presenter.exe
Faulting module path: c:\oracle\odee_2\documaker\bin\PDFW32.DLL
Report Id: 799f8785-50b6-11e9-80e1-005056805a3a
Faulting package full name:
Faulting package-relative application ID

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the PDF is not generated.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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