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Crew Not Found Error When Right Clicking On A Crew. (Doc ID 2572685.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Utilities Network Management System - Version 2.3.0.2.0 and later
Oracle Network Management for Utilities - DMS - Version 2.3.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.3.0.2.0 version, Web Workspace

Crew not found error when right clicking on a crew.

Customer has found an issue where a crew that has been placed onsite to a planned job at a street intersection will get an error when they right click on the crew to display the menu. The error dialog is titled Crew Not Found and says "There is no crews at this event in the user's subscribed control zones." Pressing the okay button will make this error dialog go away and then the menu will appear and work properly. So even though the error appeared once cleared the menu works. This is only happening for calls on a Street intersection, when a crew is right clicked on from a transformer the menu appears normally


Cause

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In this Document
Symptoms
Cause
Solution
 Fix Description
 Migration
References


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