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"Location type not allowed on claim form 837P" Error in Bulk Load (Doc ID 2573737.1)

Last updated on AUGUST 26, 2019

Applies to:

Oracle Health Insurance Claims Adjudication - Version 3.18.3.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  3.18.3.0.7 version, Integration Points

We see close to 5% of professional claims receiving 'Location type not allowed on claim form 837P' error from OHI when pushing claims into OHI using HTTP claims in integration point. Below is the sample response received from OHI:

{
   "errorDetails" : [ {
      "errorCode" : "CLA-CLAI-042",
      "title" : "CLA-CLAI-042: Location type "11" is not allowed on claim form "837P"",
      "errorPath" : "$.claimLineList[3]"
   } ]
}

Error is not limited to Location Type '11'. When the same set of failed claims are re-pushed again, we see several of them getting loaded successfully and few failing with same reason again. This issue we see specifically with bulk loading of claims into OHI. There seems to be no issue when the claims are loaded one by one using SOAPUI.


There are not many details in the captured application logs with regular setting. Maybe there is specific logging can be enabled to capture more information?


The issue can be reproduced at will with the following steps:
1.Try Bulk processing of Professional claims using HTTP Claims In Integration Point.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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