My Oracle Support Banner

Navigation To Case Screen From Client Screen Does Not Hold The Value Of Case Screen (Doc ID 2573787.1)

Last updated on AUGUST 16, 2019

Applies to:

Oracle Insurance Policy Administration J2EE - Version 11.2.0.9 and later
Information in this document applies to any platform.

Symptoms

On : 11.2.0.9 version, General

ACTUAL BEHAVIOR
---------------
Navigation to case screen from client screen does not hold the value of Case Screen. There is processes where by a user during the underwriting process will need to either view or edit roles and then will navigate back to the case to continue working, currently they have to search and open the case again.

EXPECTED BEHAVIOR
-----------------------
Easy transition without having to search and open the case again.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Search a Case ID
2. Go to Application ID
3. Go to Roles tab >> Edit Client Details screen - (Do not edit anything here, this is just an intermediate step)
4. Go to Policy tab
5. Go to Case tab

BUSINESS IMPACT
-----------------------
Financial impact - High

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.