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When Damage Assessment's With URL Attachments Are Created via Web Service NMS Cannot Display the URL (Doc ID 2574286.1)

Last updated on AUGUST 08, 2019

Applies to:

Oracle Utilities Network Management System - Version 2.3.0.2.0 and later
Oracle Network Management for Utilities - DMS - Version 2.3.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.3.0.2.0 version, Web Workspace

When using a 3rd party application to submit Damage Reports to NMS via the Damage Assessment Web Service call SaveDamageReport, the URL's that are attached to the Damage Reports are not viewable.

This error appears in the NMS client log when an operator attempts to view one of the URLs:

2019-08-06 08:56:13,621 [pool-3-thread-26] ERROR DAMAGE: Invalid damage attachment URL [https://www.oracle.com%2Fwebfolder%2Fs%2Fbrand%2Fassets%2Fi%2Fspecimens%2Fidentity%2Flogo%2Fprimary-badge.gif]
java.io.IOException: Failed to open https://www.oracle.com%2Fwebfolder%2Fs%2Fbrand%2Fassets%2Fi%2Fspecimens%2Fidentity%2Flogo%2Fprimary-badge.gif. Error message: The system cannot find the file specified.
at sun.awt.windows.WDesktopPeer.ShellExecute(Unknown Source) ~[?:1.8.0_221]

And the image does not get displayed in a web browser.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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