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Auto Payment Refund Creation Issue for Invoices with Zero Dollar Bill Segments (Doc ID 2574323.1)

Last updated on AUGUST 09, 2019

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.6.0.1.0, Auto payment Refund creation Issue for invoices with Zero Dollar Bill Segments.

We are getting an error during APAYCRET batch refund creation. The Account has rule based Autopay and has a credit bill.
It seems it is because of zero dollar bseg transactions that were also stamped with Apay ID. When the APAYCRET is run, it is expecting the Refund Amount to be entered for the zero dollar bsegs.

ERROR
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When the APAYCRET is run, it is expecting the Refund Amount to be non-zero giving the following error.

"Please enter refund amount for all selected  payments, Bill ID nnnnnnnnnnnn"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Bill with some Bill Segments with '$0'
2. Make the Bill frozen and Run Batch APAYCRET
3. Refund creation fails when the scheduled Auto payment (SIFS) is processed

As a workaround, we removed the APAY ID for the zero dollar FTs from the FT Extension table and it worked.  

BUSINESS IMPACT
-----------------------------
This is impacting our Autopay process in production that have zero dollar bill segments and rule based autopay.

Cause

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In this Document
Symptoms
Cause
Solution
References


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