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Frequent CRuleExceptions In DPRPrint Rule After Upgrade (Doc ID 2574796.1)

Last updated on AUGUST 14, 2019

Applies to:

Oracle Documaker - Version 12.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.6 version, Docupresentment 2.9

Frequent CRuleExceptions in DPRPrint rule after upgrade

Upgraded to Documaker 12.6/IDS 2.9 on 6/23 and have since seen a flurry of CRuleExceptions with the DPRPrint rule. Retrying the message works but the error does not provide any useful information to help with diagnosis.
We've had over 3,600 of them since the upgrade went live on 6/23.

ERROR
-----------------------
SRV0004
IDS returns a response of request type ERR with a SRV0004 error indicating a fatal error.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, IDS is returning multiple CRuleExceptions with the DPRPrint rule.

Cause

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In this Document
Symptoms
Cause
Solution
References


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