My Oracle Support Banner

Primavera Gateway Jobs Stuck in Never Run Status or Error "Failure of Web Server bridge" (Doc ID 2575250.1)

Last updated on JUNE 29, 2020

Applies to:

Primavera Gateway - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

When submitting a high number of jobs for deletion the Primavera Gateway jobs may become stuck in a Never Run status or the following error may occur when accessing Gateway.

ERROR
------------
Failure of Web Server bridge:
No backend server available for connection: timed out after 10 seconds or idempotent set to OFF or method not idempotent.

 

The following errors may appear in the Gateway server log file:

<Error> <Socket> <BEA-000405> <Uncaught Throwable in processSockets
java.lang.OutOfMemoryError: GC overhead limit exceeded.
java.lang.OutOfMemoryError: GC overhead limit exceeded
>

Uncaught error from thread [GatewayClusterSystem-akka.cluster.pub-sub.remote-worker-dispatcher-351]: GC overhead limit exceeded, shutting down ActorSystem[GatewayClusterSystem]
java.lang.OutOfMemoryError: GC overhead limit exceeded
Uncaught error from thread [GatewayClusterSystem-cluster-dispatcher-395]: GC overhead limit exceeded, shutting down ActorSystem[GatewayClusterSystem]
java.lang.OutOfMemoryError: GC overhead limit exceeded
Uncaught error from thread [GatewayClusterSystem-scheduler-74]: GC overhead limit exceeded, shutting down ActorSystem[GatewayClusterSystem]
java.lang.OutOfMemoryError: GC overhead limit exceeded
Uncaught error from thread [GatewayClusterSystem-scheduler-424]: GC overhead limit exceeded, shutting down ActorSystem[GatewayClusterSystem]
java.lang.OutOfMemoryError: GC overhead limit exceeded
Uncaught error from thread [GatewayClusterSystem-akka.actor.default-dispatcher-495]: GC overhead limit exceeded, shutting down ActorSystem[GatewayClusterSystem]
java.lang.OutOfMemoryError: GC overhead limit exceeded
Uncaught error from thread [GatewayClusterSystem-cluster-dispatcher-506]: GC overhead limit exceeded, shutting down ActorSystem[GatewayClusterSystem]
java.lang.OutOfMemoryError: GC overhead limit exceeded
Uncaught error from thread [GatewayClusterSystem-scheduler-514]: GC overhead limit exceeded, shutting down ActorSystem[GatewayClusterSystem]
java.lang.OutOfMemoryError: GC overhead limit exceeded

 

Gateway login performance can also be effected preventing successful login.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.