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Demantra Unable To Open Worksheet Error while running Worksheets Window object doesn’t support property or method ‘launchPartner’ (Doc ID 2575678.1)

Last updated on FEBRUARY 03, 2020

Applies to:

Oracle Demantra Demand Management - Version 12.2.3 and later
Information in this document applies to any platform.

Goal

Customer is on 7314
The user has Java version 1.8.0_71, installed on Windows 10 Pro
Version of Internet Explorer : IE 11.239.18362.0
When the user tries to open worksheets in Demantra, they get an error
Error while running Worksheets Window object doesn’t support property or method ‘launchPartner’
Cleared Java cache and browser cache
No Pop up blockers
Checked that the
1) Exception List in the Java Panel ahs the Demantra URL added (Start--Control Panel--Java-->Secuirty--> Edit Site List --> Add)
2) Ensured that in the Java Panel the option Enable Java content in the browser is checked (Start--Control Panel--Java-- Security tab)
3) Enabled Scripting of Java applets on borwser ( On the Internet Explorer Browser-->Select Tools -> Internet Options -->Security --> Custom level--->Security Settings window scroll down the list until you see Scripting of Java applets.)
 

Solution

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In this Document
Goal
Solution


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