Suspense Tickets Not Closing
(Doc ID 2575784.1)
Last updated on AUGUST 12, 2019
Applies to:Oracle Insurance Policy Administration J2EE - Version 10.2.2.5 and later
Information in this document applies to any platform.
On : 10.2.2.5 version, Accounting
When the amount in suspense in slightly UNDER the requested amount, and rounds up - the suspense ticket closes as it should.
But when the suspense amount is slightly OVER the requested amount, and it rounds down so the amounts equal - it leaves the ticket open.
This will require daily scripts to be executed in production.
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