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When Accessing Primavera P6Web --> Approvals [Tab] --> Status Updates, the Page Does Not Load. (Doc ID 2576715.1)

Last updated on SEPTEMBER 27, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 18.8.9.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When any user attempts to access Primavera P6 EPPM --> Approvals [tab] --> Status Updates, the page does not load. The "loading" (3 dots) icon is visible. No error is received.

EXPECTED BEHAVIOR

For the Primavera P6 EPPM --> Approvals [tab] --> Status Updates page to load as expected.

ADDITIONAL

Issue occurs in any browser (IE, Firefox, and Chrome).

STEPS

The issue can be reproduced at will with the following steps:
1. Login to P6Web.
2. Click 'Approvals' tab.
3. Observe the page does not load

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot access the P6Web --> Approvals tab.

Cause

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In this Document
Symptoms
Cause
Solution
References


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