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P6 Client-side Cache Error "Unable to communicate with the cloud server. Retrying" (Doc ID 2576728.1)

Last updated on JANUARY 22, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

When attempting to connect with P6 Pro with client side cache DISABLED the following error occurs.

ERROR

P6 Client-side Cache Error
Unable to communicate with cloud server, Retrying ## of 12 retries.


STEPS

The issue can be reproduced at will with the following steps:
1. Launch P6 Pro having made a configuration with Client Side Cache unchecked (disabled)
2. Log in
3. See error any time after that

BUSINESS IMPACT

Due to this issue, users cannot use the cloud connect configuration without getting this error even with client side cache disabled.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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