P6 Client-side Cache Error "Unable to communicate with the cloud server. Retrying"
(Doc ID 2576728.1)
Last updated on MARCH 30, 2023
Applies to:Primavera P6 Enterprise Project Portfolio Management - Version 18.8 and later
Information in this document applies to any platform.
When attempting to connect with P6 Pro with client side cache DISABLED the following error occurs.
P6 Client-side Cache Error
Unable to communicate with cloud server, Retrying ## of 12 retries.
The issue can be reproduced at will with the following steps:
1. Launch P6 Pro having made a configuration with Client Side Cache unchecked (disabled)
2. Log in
3. See error any time after that
Due to this issue, users cannot use the cloud connect configuration without getting this error even with client side cache disabled.
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