My Oracle Support Banner

Error: "Unable to connect to the database. Please run the Database Configuration tool or contact your administrator." When Authenticating P6 Professional CloudConnect Via SSO (Doc ID 2576883.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Primavera P6 Professional Project Management - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

After upgrading, the following error occurs at login:

ERROR

Unable to connect to the database. Please run the Database Configuration tool or contact your administrator.


BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot log in to P6.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.