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Scenario Based Emails Are Not Being Sent With Resulting Error In The Logs (Doc ID 2578289.1)

Last updated on SEPTEMBER 03, 2019

Applies to:

Oracle Commerce Platform - Version 11.3.1 and later
Information in this document applies to any platform.

Symptoms

 Whenever the scenario is executed the expected email is not sent and results in the following error :

[7/25/19 15:31:47:364 EDT] 000000d9 O UOW= source=SystemOut org=IBM prod=WebSphere component=Application Server thread=[/atg/scenario/IndividualEmailSender-EmailRequestThread]

/atg/scenario/IndividualEmailSender Error sending email atg.userprofiling.email.TemplateEmailInfoImpl@3af46ab0(mailingId=null, mailingName=scenarioMailing, messageSubject=no subject) CONTAINER:atg.userprofiling.email.TemplateEmailException: atg.beans.PropertyNotFoundException: The property email is unknown; SOURCE:atg.beans.PropertyNotFoundException: The property email is unknown

at atg.userprofiling.email.TemplateEmailSender.getEmailAddress(TemplateEmailSender.java:3119)

at atg.userprofiling.email.TemplateEmailSender.verifyRecipient(TemplateEmailSender.java:2853)

at atg.userprofiling.email.TemplateEmailSender.doSendEmailMessage(TemplateEmailSender.java:1927)

at atg.userprofiling.email.EmailRequestThread$1.executeInContext(EmailRequestThread.java:148)

at atg.multisite.ProfileRealmPushPop.pushPop(ProfileRealmPushPop.java:136)

at atg.userprofiling.email.EmailRequestThread.run(EmailRequestThread.java:154)

Caused by :atg.beans.PropertyNotFoundException: The property email is unknown

at atg.repository.nucleus.RepositoryItemPropertyMapper.getPropertyValue(RepositoryItemPropertyMapper.java:185)

at atg.beans.DynamicBeans.getPropertyValue(DynamicBeans.java:423)

at atg.beans.DynamicBeans.getSubPropertyValue(DynamicBeans.java:586)

at atg.userprofiling.email.TemplateEmailSender.getEmailAddress(TemplateEmailSender.java:3103)

at atg.userprofiling.email.TemplateEmailSender.verifyRecipient(TemplateEmailSender.java:2853)

at atg.userprofiling.email.TemplateEmailSender.doSendEmailMessage(TemplateEmailSender.java:1927)

at atg.userprofiling.email.EmailRequestThread$1.executeInContext(EmailRequestThread.java:148)

at atg.multisite.ProfileReal

Changes

 Upgraded from 10.x to 11.3.1

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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