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Bill Adjustment Amount Is Not Getting Allocated Properly in Case Zero DUE Bill Case (Doc ID 2579041.1)

Last updated on NOVEMBER 21, 2022

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


On : version, Accounts Receivable (AR)

Bill Adjustment amount is not getting allocated properly in case Zero DUE bill case.

Below is the problem description:

Adjustment posted against the bills which have Zero due are not getting allocated properly.

Below is the scenario:

1. Take a bill which has received full payment or fully adjusted(Zero Due).
2. Now post a Credit or debit adjustment against the bill.
3.The Adjustment item created is in closed state(item status = 4) with due as the amount we have passed in adjustment input.
4. The transfered field in ITEM_T is also Zero.
5. Transfer events are generated with transfer amount as Zero against the bill.

When there is no due in the bill that needs to be adjusted, the opcode should error out saying that No due left on the bill to get adjusted or should allocate properly the adjustment amount to the bill to increase or decrease the bill due from Zero. Here the transfer events are getting generated for Zero amount and status of the item is changed to 4 while it has to be 2.


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