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PAS, Platform Services, Doesn't Start After Applying Patch 26447956 Through Silent Install (Windows) (Doc ID 2579413.1)

Last updated on AUGUST 27, 2019

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 11.2 and later
Information in this document applies to any platform.

Symptoms

After installing the latest Platform Services patch 26447956 on Windows following the silent installation route the Platform Services component will no longer start up and throws the following error in tomcat_stderr.log:

Lastly, navigating to the actual /workspace/conf directory of Platform Services after the patch is applied shows that there is no logging.properties file present, as well as other files missing like server.xml, web.xml, eac.properties and others.

 

Changes

Patch 26447956 for PlatformServices v11.2 was applied through a silent installation on Windows

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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